#THERE IS NO INTERNET CONNECTION MAC ZIP FILE#

Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, 'Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.4.0.623.exe to run the report NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. I would like to get additional information from this machine in order to have the proper detail to help you forward. Note: When using Reset FF Proxy Settings option Firefox should be closed. A copy of Result.txt will be saved in the same directory the tool is run. Please download MiniToolBox save it to your desktop and run it.Ĭlick Go and post the result (Result.txt). It will create a log (FSS.txt) in the same directory the tool is run.Ĭopy & Paste contents of FSS.txt into your reply. Once FSS is on-screen, be sure the following items are checkmarked:

If your firewall then puts out a prompt, again, allow it to run. If using Windows 7/8 or Vista, Right-Click on fss.exe and select Run As Admisnitrator. You may perhaps use a working machine to do the downloads, and then transfer to the problem computer by using USB thumb drive and use Copy.ĭownload Farbar's Service Scanner utility Did you try the tips about the network in the article I cited before ? Second, I very much wanted to know what your Network Connection in Windows said. I decided to get Malwarebytes and run it.

There is no internet connection mac